Shipping Fee & Return Policy

Shipping fee will be charged based on WEIGHT BASED per order. All orders will be shipped within 1 business day.

*Free shipping for all orders above RM100 within Peninsular Malaysia!

WHAT HAPPENS IF I RECEIVED A WRONG ITEM? In the unfortunate event that you received a wrong item, please contact us at +60 (16) 835 0989  and we will assist you accordingly.

RETURN & REPLACEMENT POLICY 
All returns and replacement will have to be filed within 3 days from the date of receive. We will not assist for return and refund for unattempted failed delivery. For unattempted failed delivery, our delivery partner will make effort to deliver to you at least 3 attempts before parcel is returned back to us. We will assist with a refund or replacement if your order is lost or arrived damaged. We will not cover any return shipping fee for unattempted delivery, exchange and change of mind.

Exchange of Products can be arranged under the following reasons:
i. If the products delivered is in damaged or defective condition; or
ii. If the products is near expiry or expired; or
iii. If the product is different from the Order delivered. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
 

Exchange of Products can only be for the following:
i. Products has to be exchange with the same product.
ii. Products has to be of the same quantity & volume size.

The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches to our warehouse. We will not be liable for any loss or damage to the Product prior to the Product received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.

Please return your purchase to the following address:

GS II Hair Care

42, Jalan PJ 14, Taman Pengkalan Jaya, Ayer Molek, 75460 Melaka, Malaysia.